24 hr relay call numbers - TTY/Voice 133 677 - Speak & Listen (SSR) 1300 555 727
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Training & info

The National Relay Service has a team of education and information staff who work across Australia.

The Education and Information team

The team's members understand how the National Relay Service works, the different call options and equipment that people use. They know what it is like to start using a TTY and can provide advice about making the calls go smoothly.

The team:

  • can run information sessions for interested groups and organisations
  • can provide factsheets, DVDs  and VHS that will help you - whether you are new to the National Relay Service or an old user
  • can provide information for you, for people you know, or for someone you want to contact through the National Relay Service
  • can come to you.

Contact us

You can contact the Education and Information team on (free call):

Phone  1800 555 660

TTY       1800 555 630

SMS      04165 001 350

Fax      1800 555 690

Email  helpdesk@relayservice.com.au

Mail    21A Elliott St, Balmain, NSW 2041

Training
A team of national education and information staff are available in six locations across the country to help you use the National Relay Service. All training is free. » more
Phone calls with little or no speech
If you have difficulty using the phone because you have a speech impairment or use a voice output device, you can use the National Relay Service to make phone calls. » more
Tips for better calls
Naturally you want to have a trouble free telephone conversation when making a relay call. » more
Caller profiles make it easier
Having a caller profile means that, when you make NRS calls, the relay officer knows what type of call you wish to use and can help your call go more smoothly. » more
Costs
The National Relay Service relays your calls at no extra cost to you. All you pay is about the cost of a local call to connect to the NRS. Actual costs may vary slightly with different phone companies. » more
Overseas & reverse charge calls
You will need a National Relay Service account before you can make overseas calls from Australia. Costs for overseas calls will be charged to this account. » more
Internet relay FAQs
Questions and answers to help you make a call by internet relay. » more
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