National Relay Service: Training info

Training & info

Caller profiles make it easier

Overseas & reverse charge calls

Tips for relay calls

Internet relay FAQs

About the service

24 hr relay call numbers - TTY/Voice 133 677 - Speak & Listen (SSR) 1300 555 727

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Training & info The National Relay Service has a team of education and information staff who work across Australia. The Education and Information team The team's members understand how the National Relay Service works, the different call options and equipment that people use. They know what it is like to start using a TTY and can provide advice about making the calls go smoothly. The team: can run information sessions for interested groups and organisations can provide factsheets, DVDs and VHS that will help you - whether you are new to the National Relay Service or an old user can provide information for you, for people you know, or for someone you want to contact through the National Relay Service can come to you. Contact us You can contact the Education and Information team on (free call): Phone 1800 555 660 TTY 1800 555 630 SMS 04165 001 350 Fax 1800 555 690 Email helpdesk@relayservice.com.au Mail 88 Darling St, East Balmain, NSW 2041 Training A team of national education and information staff are available in six locations across the country to help you use the National Relay Service. All training is free. » more Caller profiles make it easier Having a caller profile means that, when you make NRS calls, the relay officer knows what type of call you wish to use and can help your call go more smoothly. » more Costs Most calls through the National Relay Service cost about the same as a local phone call. Actual costs may vary with different telephone companies. If you call from a public telephone, the cost will be higher. » more Overseas & reverse charge calls You will need a National Relay Service account before you can make overseas calls from Australia. Costs for overseas calls will be charged to this account. » more Call etiquette While you will quickly get used to the procedure during National Relay Service calls, they do involve some different protocols from ordinary phone calls. » more Tips for relay calls Naturally you want to have a trouble free telephone conversation when making a relay call. Here are some general tips. » more Internet relay FAQs Questions and answers to help you make a call by internet relay. » more

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