Once you have trained your staff and checked your website, publications and business processes, ask yourself some simple questions.
When you can consistently answer yes to the following questions, your organisation is truly Relay Service friendly.
- Do our procedures make it easy for National Relay Service callers to do business with us?
- Do our staff provide good customer service to NRS callers?
- Is our customer information easy-to-understand and helpful for NRS callers?
- Do we keep up-to-date with NRS changes?
