If you have difficulty using the phone because you have a speech impairment or use a voice output device, you can use the National Relay Service to make phone calls.
Making a relay call is similar to making any phone call. The only difference is that a relay officer is on the line to help the call go smoothly.
- Using the NRS means that you can make and receive phone calls even if you can't hear or speak
- You can make phone calls independently and privately
- You can ring anyone, anytime from anywhere in Australia
- Standard calls cost about the same as a local call
- You can make emergency calls to fire, ambulance and police services.
The NRS provides a number of different call options for using the phone if you have difficulty with speech or hearing. NRS relay officers are the central link in the phone call. They relay exactly what is said or typed, or re-speak your words.
Click on the links below to find out more about making relay calls when you have little or no speech.
