The National Relay Service Customer Consultative Committee provides feedback and advice to the NRS Relay and Outreach service providers on quality of service, consumer benefits and consumer satisfaction related to the operation of the NRS.
Members of the committee
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Sandy Gilliland (Chair)
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Australian Communication Exchange Ltd (ACE) - the NRS Relay Service Provider
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Carla Anderson
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Able Australia (formerly The DeafBlind Association)
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Jan Ashford
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Communication Aid Users Society Inc (CAUS)
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Teresa Corbin
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Consumers' Telecommunications Network (CTN)
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Liz Evans
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Deafness Forum of Australia
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Deborah Fullwood
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WestWood Spice (WWS) - the NRS Outreach Service Provider
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Libby Price
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Australian Group on Severe Communication Impairment (AGOSCI)
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Andrew Wiltshire
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Deaf Australia (formerly Australian Association of the Deaf Inc)
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observer
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Australian Communications and Media Authority (observer status)
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observer
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Department of Broadband, Communications and the Digital Economy (observer status)
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Term
The initial term of the NRSCCC runs to 30 June 2011.
Number of meetings
Members are required to attend two scheduled committee meetings each year and would also be expected to attend any additional meetings called.
What the committee looks at
Issues considered by the committee include, but are not limited to:
- consumer satisfaction with the NRS
- concerns with the NRS raised by consumers/consumer groups
- requests by the NRS service providers for information/advice on NRS issues
- commenting on future planned developments within the contract for both Relay and Outreach service providers
- feedback and complaints provided to members and feedback and complaints data from the NRS service providers, including processes undertaken to resolve issues.
Secretariat
The Relay Service Provider is responsible for the secretariat functions of the committee including preparation of agendas and minutes.
Working groups
The NRSCCC may establish working groups to progress particular issues. These groups may be formed for a specific period of time to consider a particular issue, or may be formed on a standing basis. These groups will contain at least two members of the committee.
Attendance of non-members
Members may propose to the Chair that a non-member attend an NRSCCC meeting to provide information or answer questions on specific agenda items. The Chair will accept or reject the proposed attendance.
Consultation
Members are expected to consult with consumers on issues which come under the jurisdiction of the committee. Members are expected to accurately represent these views to the NRS through the committee.
