Having a caller profile means that, when you make NRS calls, the relay officer knows what type of call you wish to use and can help your call go more smoothly.
A caller profile is a simple record which automatically tells us how you prefer to use the service.
TTY users
If you use a TTY (Type and Read, Type and Listen or Speak and Read) a caller profile will make it easier for you to make and receive NRS calls.
To set up a TTY profile download a TTY new profile request form, fill it in and return to us, or contact the Helpdesk. Your profile will let us know the phone number that your TTY will be plugged into, what call option you plan to use and any special instructions you would like the relay officers to know when you make your calls. If you can't contact us yourself, ask a friend or relative to ring the Helpdesk while you are with them. You can also give permission by fax or mail.
Speak and Listen users
Call profiles are particularly useful for Speak and Listen users. You can provide us with information about how you manage your calls including whether:
- you use your own voice or a speech generation device
- you should not be asked to spell words
- you would like everyting you say repeated or only certain things
- you are happy for the relay officer to provide your phone number to the person you are calling.
You can also provide us with a list of frequently called numbers.
If you wish to set up a new Speak and Listen profile download a New profile form, fill in and return to us, or contact the Helpdesk.
If you want to change your profile details download a Change profile form or contact the Helpdesk.
