Having a caller profile means that, when you make NRS calls, the relay officer knows what type of call you wish to use and can help your call go more smoothly.
TTY users
Profiles aren't essential for TTY users (Type and Read, Type and Listen or Speak and Read) but they will make it easier for you to make and receive NRS calls.
Contact the Helpdesk before you start making TTY calls, and let us know the phone number that your TTY will be plugged into. If you can't contact us yourself, ask a friend or relative to ring the Helpdesk while you are with them. You can also give permission by fax or mail.
Speak and Listen users
Call profiles are particularly useful for Speak and Listen users. You can provide us with information about how you manage your calls including whether:
- you use your own voice or a speech generation device
- you should not be asked to spell words
- you would like everyting you say repeated or only certain things
- you are happy for the relay officer to provide your phone number to the person you are calling.
You can also provide us with a list of frequently called numbers.
If you wish to set up a new Speak and Listen profile download a New profile form or contact the Helpdesk.
If you want to change your profile details download a Change profile form or contact the Helpdesk.
