The NRS has a complaints policy which seeks to ensure a fair and effective response if anyone has a concern or complaint about the NRS.
The policy (see PDF at right) also helps us to listen to customers, learn from customers and improve our service to you.
Anyone can make a complaint about the NRS. A complaint is an expression of dissatisfaction, concern or frustration with NRS services. You might have a complaint about the quality of NRS services, the behaviour of an NRS staff member, NRS policies and procedures that may impact adversely on you, concerns about privacy or other matters.
There are no charges for making a complaint to the NRS.
Our policy explains:
- how you can make a complaint
- how we deal with your complaint
- what you can do if you aren't happy with the outcome of the complaint - such as contacting the Telecommunications Industry Ombudsman, Australian Consumer and Competition Commission, or the Office of Fair Trading.
If you have a complaint about any aspect of our service, please contact us by phone, fax, email, mail or via the feedback form on this website.
