24 hr relay call numbers - TTY/Voice 133 677 - Speak & Listen (SSR) 1300 555 727
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Features of the service

The NRS is available to everyone at no additional charge.
  • You can make calls 24 hours a day, 7 days a week
  • You can access anyone in the wider telephone network
  • Calls can be made by a TTY (a special phone with a small keyboard and screen), computer plus TTY imitation software, internet relay or ordinary telephone
  • Training in how to use a TTY or internet relay is free
  • All calls through the NRS are relayed through a "relay officer", who is online to make sure your calls go smoothly
  • You can type and read your conversation entirely via a TTY or via a computer or mobile phone connected to the internet. In some cases, the relay officer will become "your voice" and read out loud your conversation to the other person. The relay officer will listen to the response and type it back for you to read
  • The privacy of all parties is respected and all calls are treated confidentially.

See the various call options.

Can I use the NRS?
Are there things you can and can't do in a relay call? How do you know if you are eligible? » more
Is the NRS for me? A guide for people with complex communication needs
If you have a combination of disabilities that affects your capacity to make calls and speak or hear on the telephone, this information will help you work out if the NRS will be useful for you. » more
A better deal for call centre customers - 26 July 2010
The NRS will be working to improve the practical knowledge of call centre staff about handling calls from NRS users during Hearing Awareness Week this year. » more
DVD gives voice to relay service - 25 May 2008
The NRS has produced a free instructive DVD - titled 'Just like everyone else' - for Australians who are deaf or have a hearing or speech impairment. » more
Happy survey winners - 15 July 2010
Many thanks to all the NRS users who took part in our user surveys in May. For the first time we provided online as well as print options for respondents. » more
Minister announces community consultation for NRS - 2 June 2010
Senator Stephen Conroy has announced a 'comprehensive community consultation process, to explore the way the NRS could be improved and developed for the future'. » more
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