Most calls through the National Relay Service cost about the same as a local phone call. Actual costs may vary with different telephone companies. If you call from a public telephone, the cost will be higher.
Note that:
- If you plan to make calls to international or premium rate (1900-prefix) telephone numbers you will need a National Relay Service account.
- Calls from mobile phones are usually time charged. So the longer you are on the telephone, the more expensive it will be. All of these costs are collected by your telephone company.
- You can make as many follow-on calls as you like once you are connected to the National Relay Service without having to hang up and dial in again.
To find out more about the cost of TTYs and subsidised disability equipment schemes contact the Helpdesk.
The tables below show the charges that apply to different call types depending on the phone you make the call from.
Calling the relay service from within Australia
Calling from a fixed line telephone (home or work) to ...
|
National Relay Service
call type
|
Phone company charge
|
NRS charge
|
|
106 text emergency service
|
Nil
|
Nil
|
| Speak and Listen (SSR) emergency service |
Nil |
Nil |
|
Local or long distance numbers in Australia
|
About 25 cents
|
Nil
|
|
Any mobile number in Australia
|
About 25 cents
|
Nil
|
|
Any international number*
|
About 25 cents
|
The cost of an international call from Australia
|
|
Any premium rate information service (eg. 1900 numbers) in Australia*
|
About 25 cents
|
The cost of the premium rate call
|
|
Any 1800 number in Australia
|
Nil
|
Nil
|
* Needs a National Relay Service account
Calling from a public telephone (including pay textphone) to . . .
|
National Relay Service call type
|
Phone company charge
|
NRS charge
|
|
106 text emergency service
|
Nil
|
Nil
|
| Speak and Listen (SSR) emergency service |
Nil |
Nil |
|
Local or long distance numbers in Australia
|
About 40 cents
|
Nil
|
|
Any mobile number in Australia
|
About 40 cents
|
Nil
|
|
Any international number*
|
About 40 cents
|
The cost of the international call from Australia
|
|
Any premium rate information service (eg. 1900 numbers) in Australia*
|
About 40 cents
|
The cost of the premium rate call
|
|
Any 1800 number in Australia
|
Nil
|
Nil
|
*Needs a National Relay Service account
Calling from a mobile telephone to . . .
|
National Relay Service call type
|
Phone company charges
|
NRS charges
|
|
106 text emergency service #
|
Nil
|
Nil
|
|
Local or long distance numbers in Australia
|
Time charged by your mobile carrier
|
Nil
|
|
Any mobile number in Australia
|
Time charged by your mobile carrier
|
Nil
|
|
Any international number*
|
Time charged by your mobile carrier
|
The cost of the international call from Australia
|
|
Any premium rate information service (eg. 1900 numbers) in Australia*
|
Time charged by your mobile carrier
|
The cost of the premium rate call
|
|
Any 1800 number in Australia
|
Time charged by your mobile carrier
|
Nil
|
* Needs a National Relay Service account
# Some mobile phones can connect to some textphones for emergency calls
Calling the National Relay Service from outside Australia
|
National Relay Service call type
|
Phone company charge
|
NRS charge
|
|
Emergency calls
|
n/a
|
n/a
|
|
Local or long distance numbers in Australia
|
Time charged by your phone company
|
Nil
|
|
Any mobile number in Australia
|
Time charged by your phone company
|
Nil
|
|
Any international number*
|
n/a
|
n/a
|
|
Any premium rate information service (eg. 1900 numbers) in Australia*
|
n/a
|
n/a
|
|
Any 1800 number in Australia
|
Time charged by your phone company
|
Nil
|
*Needs a National Relay Service account
