Speak and Listen

If people sometimes have trouble understanding your speech over the phone, you can use this call option.

It is also known as "speech-to-speech relay".

How it works

The relay officer, who is experienced in listening to people with speech impairments, will re-speak all or part of what you say to another person.

Equipment needed

An ordinary phone or mobile

You may need other equipment depending on your requirements (eg. a handsfree or a switch phone, or voice device software).

Make a call

Local & Interstate	1300 555 727
1800 toll free:	1800 555 727
Premium & overseas	First get an account Then dial 1300 555 727
Calling someone with a hearing or speech impairment	1300 555 727

Get free training

Find a trainer near you and book a session.

Troubleshooting

Contact the Helpdesk: Mon-Fri 9-5, Sydney time
Voice:	1800 555 660
TTY:	1800 555 630
SMS:	0416 001 350
Fax:	1800 555 690
Email:	helpdesk

How to make a Speak and Listen call
See how this call option works. Watch a short demo. » more

Speak and Listen calls
A4 factsheet.If you have trouble being understood on the phone, you might want to use Speak and Listen relay calls. Find out how to use the National Relay Service to make Speak and Listen calls.
view PDF

I've got cerebral palsy which means my voice is slurred. Sometimes when I ring someone who I don't know, they can't understand me or don't take me seriously. Having a relay officer on the line, who can re-speak some of my words if necessary, takes all the tension out of the call.

Jenny, pensioner