Resources

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Your guide to the National Relay Service - 7 July 2010
This 28-page booklet covers everything that new users need to know about making relay calls. Sections include the nature of relay calls and the different call options, getting started, TTYs, internet relay calls, privacy, tips on making calls go smoothly, emergency calls, calling an NRS user, overseas calls and costs. » more

Account forms - 8 March 2010
Use these forms if you need to set-up an NRS account for overseas or reverse charge calls. You can also change your details such as phone number, address or PIN. » more

NRS Service Plans - 28 January 2010
Each year we publish a summary of the contract arrangements between the Australian Government and the providers of the service. These are known as NRS Service Plans and cover priorities, performance standards, privacy policies and the complaints handling process. » more

Speak and Read calls - 22 November 2009
A4 factsheet. For those who have trouble hearing on the phone but who can use their own voice. See how to use the National Relay Service to make Speak and Read calls. » more

Account forms - 8 March 2010
Use these forms if you need to set-up an NRS account for overseas or reverse charge calls. You can also change your details such as phone number, address or PIN. » more

A gift of independence - for someone losing their hearing - 14 March 2009
6-panel DL brochure. Aimed at the family and friends of men who are losing their hearing. Includes info about TTYs and the Speak and Read call option - with diagram. » more

Being Relay Service friendly - 3 May 2009
An A4 information sheet for businesses and other organisations setting out the five steps to being Relay Service friendly. Explains how to make sure that customers with hearing or speech impairments can easily find out how to phone your organisation through the NRS. » more

Braille info card - 21 April 2009
A card for people with vision impairments with key contact information about the NRS » more

Call anyone, anytime - 17 March 2009
A3 poster. Internet relay calls are great even if you are on the move. » more

Call centres and the National Relay Service - 4 July 2008
A4 factsheet. For customer service representatives in call centres who need to handle calls through the NRS from time to time. What you need to know about relay calls, privacy issues, and tips for managing a call. » more

Caller cards - 28 July 2009
These small cards can be used to give to anyone who may need to contact you - for example doctors, agencies, businesses. A sort of business card. They provide the relevant NRS access phone number and simple instructions on how to make a relay call to a person with a hearing or speech impairment. There are two versions of the card. One for calling a TTY user, the other for calling a Speak and Listen user. » more

Complaints policy - 25 March 2008
Anyone can make a complaint about the NRS. The NRS complaints policy seeks to ensure a fair and effective response and also helps us to listen, learn and improve our service. » more

Deafness is a health issue - 5 November 2009
A4 factsheet. For many people loss of hearing is very isolating and can lead to increased incidence of mental illness. This factsheet shows how the NRS helps people with hearing impairments to retain their social and business networks. For health professionals and intermediaries. » more

Four ways to make a National Relay Service call - 21 October 2008
A3 poster. Four diagrams showing the four main relay call options: Speak and Read, Type and Read, Type and Listen, Speak and Listen. Great for workplaces and waiting rooms. » more

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