Resources

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A message from users of the National Relay Service - 18 August 2010
Real users of the NRS send a short message to the staff of contact call centres.

The message asks call centre staff to remember that they will occasionally receive calls via the NRS. Even though NRS users have hearing or speech impairments they are your customers too and need the same level of professional service as anyone else.

Video prepared for Hearing Awareness Week August 2010.

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Interviews with business champions - 21 May 2010
Senior managers at the St George and Commonwealth banks explain why being Relay Service Friendly is important for their organisations. And Suzanne Colbert from the Australian Employers' Network on Disability sets out the sorts of benefits that can flow to businesses that ensure they provide full accessibility for customers and staff with hearing and speech impairments.

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Order forms - 22 November 2009
These three order forms list some of the free NRS resources we can send you. They are produced for three different audiences. You can also order any of our resources online by clicking on the button to the left. » more

Being Relay Service friendly - 3 May 2009
An A4 information sheet for businesses and other organisations setting out the five steps to being Relay Service friendly. Explains how to make sure that customers with hearing or speech impairments can easily find out how to phone your organisation through the NRS. » more

Call centres and the National Relay Service - 4 July 2008
A4 factsheet. For customer service representatives in call centres who need to handle calls through the NRS from time to time. What you need to know about relay calls, privacy issues, and tips for managing a call. » more

It's just good business - 21 October 2008
A4 factsheet. Businesses and other organisations use the National Relay Service to make sure they are more accessible to people who are deaf or who have a hearing or speech impairment. » more

Postcard for businesses - 5 April 2009
This quick-reminder postcard for businesses and government agencies gives a quick guide on what to do if you receive a call through the NRS. Also includes an order form for NRS resources for business. » more

Receiving calls through the NRS: a guide for businesses and call centres - 26 November 2008
A video guide for business on receiving calls from NRS users. Covers what the NRS is, how a relay call works, tips for managing a call and privacy issues.

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