Resources

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Sometimes a phone call is as good as a hug - 8 July 2008
A3 poster. Promotional and awareness-raising poster for the NRS. Great for waiting rooms and workplaces. » more

Speak and Listen calls - 20 May 2008
A4 factsheet.If you have trouble being understood on the phone, you might want to use Speak and Listen relay calls. Find out how to use the National Relay Service to make Speak and Listen calls. » more

Speak and Listen change profile form - 24 September 2009
If you have already set up a Speak and Listen profile but want to change some of the details, use this form. Caller profiles allow relay officers to understand any special needs you may have and to help your calls go more smoothly. If you haven't already set up a profile, use our new profile form. » more

Speak and Listen new profile form - 24 September 2009
Caller profiles for Speak and Listen users allow relay officers to understand any special needs you may have and to help your calls go more smoothly. » more

Speak and Read calls - 22 November 2009
A4 factsheet. For those who have trouble hearing on the phone but who can use their own voice. See how to use the National Relay Service to make Speak and Read calls. » more

Staying in touch - 21 April 2009
A3 poster. Even with little or no speech you can still use the phone. This poster shows a young man with cerebral palsy about to make a phone call. » more

Staying in touch - 21 April 2009
A3 poster. Even with little or no speech you can still use the phone. This poster shows a man with a speech impairment making a Type and Listen call. » more

Tips about typing in relay calls - 11 July 2008
Some things will be a bit different from standard calls when you are typing your side of the conversation. See the suggestions in this video clip.

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Tips for talking to a National Relay Service user - 11 July 2008
When you speak to an NRS user who is deaf or hearing impaired, your words will be typed by the relay officer. See this video clip with some suggestions on how to make the call go smoothly.

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Tips for typing in relay calls (Auslan version) - 7 August 2008
Some simple suggestions to help your call go smoothly when you are typing your side of the conversation. Signed in Auslan with captions.

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