Resources

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It's just good business - 21 October 2008
A4 factsheet. Businesses and other organisations use the National Relay Service to make sure they are more accessible to people who are deaf or who have a hearing or speech impairment. » more

I used the NRS to get a job - 17 March 2009
A3 poster. Aimed at young deaf people about the benefits of relay calls. Shows that for some things, texting and MSN mightn't be enough - like when applying for a job! » more

I used the NRS to order a pizza - 17 March 2009
A3 poster. Aimed at young deaf people about the benefits of relay calls. Shows that for some things, texting and MSN mightn't be enough - like when ordering a pizza! » more

"I was deaf and couldn't use the phone ..." - 23 April 2009
A humourous postcard to send to your family, friends, acquaintances and service providers so they will make relay calls to you. It includes key phone numbers and points to remember when having a phone conversation with a deaf or hearing-impaired NRS user. » more

Just like everyone else ... - 12 July 2008
Free DVD that explains how to make and receive phone calls using the NRS. Covers all the call options, equipment and emergency calls. In two versions: captioned and with Auslan. Go to the "Order our free publications" link (below left) if you want to order copies. » more

Just like everyone else ... (Auslan version) - 13 March 2009
Free DVD that explains how to make and receive phone calls using the NRS. Covers all the call options, equipment and emergency calls. This is the Auslan version. Go to the "Order our free publications" link (below left) if you want to order copies » more

Lynn's story - 14 November 2009
Lynn was a successful social worker until, in her 40s, she lost her hearing and her world fell apart. Lynn eventually discovered the National Relay Service which has allowed her to regain her independence.

This short video of Lynn's story is a glimpse into the world of hearing loss and shows that losing your hearing, doesn’t have to mean losing touch.

» more

Making phone calls when you have little or no speech - 13 March 2009
A4 factsheet. Find out how you can make relay calls when you have a speech impairment or use a voice output device. You an use Type and Listen, Speak and Listen or internet relay. » more

Murph's story - 6 November 2009
After a bout of meningitis when he was two, Murph lost some of his hearing. Then as he aged he became almost entirely deaf. This meant his wife Jen had to make all the phone calls – ring his friends and stay in touch with the kids and grandkids.

That was until Murph and Jen discovered the National Relay Service. Relay calls have opened up a whole new world for Murph, who can now talk to his grandchildren on the phone and make and receive other calls every day.

This short video of Murph’s story is a glimpse into the hidden world of hearing loss and shows that losing your hearing, doesn’t have to mean losing touch.

» more

NRS Service Plans - 28 January 2010
Each year we publish a summary of the contract arrangements between the Australian Government and the providers of the service. These are known as NRS Service Plans and cover priorities, performance standards, privacy policies and the complaints handling process. » more

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