Resources

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Deafness is a health issue - 5 November 2009
A4 factsheet. For many people loss of hearing is very isolating and can lead to increased incidence of mental illness. This factsheet shows how the NRS helps people with hearing impairments to retain their social and business networks. For health professionals and intermediaries. » more

Four ways to make a National Relay Service call - 21 October 2008
A3 poster. Four diagrams showing the four main relay call options: Speak and Read, Type and Read, Type and Listen, Speak and Listen. Great for workplaces and waiting rooms. » more

Four ways to make a relay call - 11 July 2008
A short video explaining the four main relay call options.

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Help me stay in touch - 17 March 2009
A3 poster. Being deafblind doesn't need to be so isolating. Those who have limited vision as well as limited hearing can use the NRS to make phone calls. » more

Help your clients stay connected - 24 January 2009
A4 factsheet.If you know people who find it hard to use the phone due to hearing or speech impairment, you can introduce them to relay calls through the NRS. » more

Help your students stay connected - 31 July 2008
A5 four-page brochure. For teachers of deaf young people. Explains the benefits of relay calls and how they work. » more

I don't care about not hearing the washing machine ... - 23 April 2009
...but I DO want to use the phone. A postcard to send to your family, friends, acquaintances and service providers so they can make relay calls to you. It includes key phone numbers and points to remember when having a phone conversation with a deaf or hearing-impaired NRS user. Click "Order our free publications" on the left. » more

Internet relay calls - 24 August 2009
A4 factsheet. Find out more about how you can make a National Relay Service call through your computer or mobile phone. » more

Interviews with business champions - 21 May 2010
Senior managers at the St George and Commonwealth banks explain why being Relay Service Friendly is important for their organisations. And Suzanne Colbert from the Australian Employers' Network on Disability sets out the sorts of benefits that can flow to businesses that ensure they provide full accessibility for customers and staff with hearing and speech impairments.

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Introducing internet relay calls - 17 March 2009
A3 poster. Internet relay calls are great even if you are on the move. All you need is an internet connection. » more

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