A message from users of the NRS
The message asks call centre staff to remember that they will from time to time receive calls via the NRS. Even though NRS users have hearing or speech impairments they are customers too and need the same level of professional service as anyone else.
Video prepared for Hearing Awareness Week August 2011.
If you like this you might want to see more films about NRS users. See our new love story here!
Topic
Business and government
Format
Auslan and captions
