The extension of the contract was announced by the Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, on 13 August 2008.
"WestWood Spice has successfully delivered the outreach service since its initial contract commenced on 1 July 2006, raising awareness of the relay service and providing training and support to users and potential users of the NRS," Senator Conroy said.
The outreach component of the NRS includes a telephone/TTY accessed helpdesk, a website, personalised training for potential users, community and professional outreach events, media advertising and printed, video and DVD resources.
WestWood Spice is a specialist consulting group with expertise in the community and human services sectors, working in partnership with the Australian Federation of Deaf Societies.
See the Minister's media release.
