The NRS has produced a free instructive DVD for Australians who are deaf or have a hearing or speech impairment, to explain how their unique service works, opening up the world for thousands of Australians.
The DVD provides real-life scenarios with a full demonstration on how to use the service, including accessing it in emergencies. Just like everyone else is a comprehensive educational tool for those who want to stay in touch via the telephone. It explains how to make relay calls, covering the various call options available, along with simple instructions to get started.
The NRS helps thousands of people who have difficulty hearing and speaking on the phone by providing relay calls, enabling them to keep in touch with family and friends, and make business calls and appointments.
Darwin resident, Helen Drummond, organised the NRS for her late mother Claire. "Mum started to lose her hearing when she was about 80 and had struggled for years to use the phone. She would only make calls when absolutely necessary, and generally I'd make them for her, with her trying to lip read so she could keep track of the conversation. It was very frustrating for her," she explained.
"We heard about the NRS through Mum's physio and what a difference it made. She was using the service in no time at all. It gave her back her independence and since the phone was no longer a frustration she was able to reconnect with family and friends, interstate and overseas."
"It made such a huge difference to her in a very short space of the time. It was just a shame we didn't hear about it sooner," said Helen.
While the NRS was initially developed as a service for the Deaf community, the service can also be used by the growing number of Australians who lose their hearing later in life, as well as those who, as a result of disease, stroke or other condition, cannot speak clearly.
It is estimated that more than 600,000 people aged over 65 suffer from some form of hearing loss. Many of these people would traditionally have to rely on friends or family to make phone calls and manage their everyday affairs but by using the NRS they can maintain their independence..
The DVD is available in a standard version with subtitles, and an Auslan version.
