Actual costs may vary slightly with different phone companies.
- Calls from mobile phones are usually time charged by your mobile phone company. So the longer you are on the telephone, the more expensive it will be.
- For overseas or premium rate (eg 1900) calls you will need to open a National Relay Service account.
- You can make as many follow-on calls as you like once you are connected to the NRS without having to hang up and dial in again.
To find out more about the cost of TTYs and subsidised disability equipment schemes contact the Helpdesk.
The tables below show the charges that apply to different call types depending on the phone you make the call from.
Calling from within Australia
Calling FROM a fixed line telephone or TTY (home or work), a public phone or TTY payphone
|
To ... |
Phone company charge |
NRS charge |
|
Local or long distance numbers in Australia |
approximately the cost of a local call |
nil |
|
Any mobile number in Australia |
approximately the cost of a local call |
nil |
|
Any overseas number (needs a National Relay Service account) |
approximately the cost of a local call |
the cost of the overseas call from Australia |
|
Any premium rate information service (eg. 1900 numbers) in Australia (needs a National Relay Service account) |
approximately the cost of a local call |
the cost of the premium rate call |
|
Any 1800 number in Australia |
Nil * |
nil |
|
TTY emergency service - 106 |
Nil |
nil |
|
Speak and Listen emergency service - 1800 555 727 |
Nil |
nil |
* no charge for TTY callers who call through the NRS by first dialing 1800 555 677 then requesting the particular 1800 number they want. Speak and Listen callers should dial 1800 555 727 then ask for the required 1800 number.
Calling FROM a mobile phone or through internet relay
|
To ... |
Phone company charge |
NRS charge |
|
Local or long distance numbers in Australia |
your internet connection costs (if any), or time charged by your mobile phone company |
nil |
|
Any mobile number in Australia |
your internet connection costs (if any), or time charged by your mobile phone company |
nil |
|
Any overseas number (needs a National Relay Service account) |
your internet connection costs (if any), or time charged by your mobile phone company |
the cost of the overseas call from Australia |
|
Any premium rate information service (eg. 1900 numbers) in Australia (needs a National Relay Service account) |
your internet connection costs (if any), or time charged by your mobile phone company |
the cost of the premium rate call |
|
Any 1800 number in Australia |
your internet connection costs (if any), or time charged by your mobile phone company |
nil |
|
TTY emergency service - 106 |
not available |
not available |
|
Speak and Listen emergency service - 1800 555 727 |
time charged by your mobile phone company |
nil |
Note: calls from a mobile phone can be either voice calls or internet relay calls if the phone is internet-connected and compatible with internet relay
Calling from outside Australia
|
To ... |
Phone company charge |
NRS charge |
|
Local or long distance numbers in Australia |
time charged by your phone company |
nil |
|
Any mobile number in Australia |
time charged by your phone company |
nil |
|
Any overseas number |
not available |
not available |
|
Any premium rate information service (eg. 1900 numbers) in Australia |
not available |
not available |
|
Any 1800 number in Australia |
time charged by your phone company |
nil |
