True stories

These are short documentaries about the lives of people who lost not only their hearing but the sense of connection and belonging that goes with being able to hear. Speak and Read relay calls through the NRS have helped these people rejoin the world.

Murph's story

Murph lost most of his hearing when he was two. He has managed to hold down a job and raise a family, but his wife Jen has to make all the phone calls - ring his friends and do all the family business. That was until Murph and Jen discovered the National Relay Service.

Watch Murph's story.
See a shorter version of Murph's story here - a community service announcement that we have prepared for TV.
Find out how to make a Speak and Read call - this is the way Murph uses the NRS.
Or make an internet relay call now - using text only.

Lynn's story

Lynn was a successful social worker until, in her 40s, she lost her hearing and her world fell apart. Lynn eventually discovered the National Relay Service which has allowed her to regain her independence.

This short video about Lynn's journey is a glimpse into the world of hearing loss and shows that losing your hearing, doesn't have to mean losing touch.

Bill's story

Aged in his eighties, Bill had always enjoyed good hearing - until he went deaf almost overnight. His dramatic hearing loss coincided with his wife's hospitalisation, resulting in a family crisis. Bill was at home alone and unable to use the phone to get vital information on his wife's condition. Watch Bill's story.

How to make a relay call

Watch this short video demo and find out how the NRS works and how to make a relay call. Explains how relay calls can help you or someone you know.