Tips for talking to an NRS user
When you speak to an NRS user who is deaf or hearing impaired, your words will be typed by the relay officer. Here are some suggestions to help the call go smoothly.
- Speak slowly
- Pause at the end of each phrase or sentence - this allows the typing of the relay officer to keep up
- Repeat and spell difficult words, names, addresses and phone numbers
- Cover one topic at a time
- Speak no more than a minute each turn
- Always say "go ahead" after each time you have spoken
- Always end your call with "goodbye, signing off" or something similar
- Use "I"and "you" rather than "tell her". In other words focus on speaking directly to the person you are calling rather than the relay officer. People like to be spoken to directly even though there is a relay officer involved.
- Once your call has started, only speak directly to the relay officer if you have a question or problem about the call process.
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