Keep the wording simple, and feel free to fax or email drafts to our Helpdesk - we will be happy to give advice.

It's important to remember that the NRS provides three main points of access for users:

• one phone number for those users who are deaf or hearing/speech impaired (and use text-based communication)
• a second phone number for those who have a speech impairment (but still use their own voice and can hear)
• via internet relay.

You should refer to all three access points in your advertising and information material.

If you advertise a standard, mobile or 1900 number

Your ad should read something like this:

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

• TTY users phone 133 677 then ask for [your preferred business number]
• Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for [your preferred business number]
• internet relay users connect to the NRS (see http://www.relayservice.com.au/ for details) and then ask for [your preferred business number].

If you advertise an 1800 number

Your ad should read something like this:

Users who are deaf or have a hearing or speech impairment can call 1800 numbers through the National Relay Service:

• TTY users phone 1800 555 677 then ask for [your 1800 toll-free number]
• Speak and Listen (speech-to-speech relay) users phone 1800 555 727 then ask for [your 1800 toll-free number]
• internet relay users connect to the NRS (see http://www.relayservice.com.au/ for details) and then ask for [your 1800 toll-free number].

(Note: don't include an internet relay option unless your 1800 number allows full national access.)

If you have employees that use the NRS

Some of your employees might be deaf or have a hearing impariment and depend on the National Relay Service to make and receive calls. Many people that they deal with might not be aware that they use the NRS. They might not even understand what a relay call or use of a TTY involves.

In any place that these employees advertise their phone number, for example as part of their "signature" on emails, they might want to include a short explanation and a link back to this website.

Example of what could be included as part of an email signature

" [Employee's phone number] (Please note that I have a hearing impairment and that this is a TTY phone. A relay officer from the National Relay Service will type your words to me as you speak. To learn more see http://www.relayservice.com.au/.) "