The NRS is an Australia-wide telephone access service provided for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call a person with a hearing or speech impairment.
Terms and conditions By using the services provided by the NRS you are agreeing to these terms and conditions.
» more
Your privacy The National Relay Service is committed to protecting the privacy of the content of all calls and the identity of callers.
» more
If you have a complaint The NRS has a complaints policy which seeks to ensure a fair and effective response if anyone has a concern or complaint about the NRS.
» more
About the organisation The NRS is an Australian Government initiative funded by a special levy on eligible telecommunications carriers.
» more
NRS Customer Consultative Committee The National Relay Service Customer Consultative Committee provides feedback and advice to the NRS Relay and Outreach service providers on quality of service, consumer benefits and consumer satisfaction related to the operation of the NRS.
» more
For businesses Many businesses and organisations use the National Relay Service in order to be accessible to people who are deaf or have a hearing or speech impairment.
» more
What users say Read what users of the service have had to say about their experiences.
» more
NRS performance reports These reports are published regularly by the Australian government on the performance of the National Relay Service. more »
NRS Service Plans Each year we publish a summary of the contract arrangements between the Australian Government and the providers of the service. These are known as NRS Service Plans and cover priorities, performance standards, privacy policies and the complaints handling process. view the 2007-8 plan|view the 2006-07 plan
